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our commitment to service excellence.

At PP&S, “service” isn’t a transaction – it’s our passion. We believe there’s a big difference between preventing dissatisfied customers and fostering trusted, long-term partnerships. Our whole business model and culture revolves around creating and delivering exceptional experiences to the customers we serve.

Building relationships, not customer lists. PP&S makes a point of getting to know you and the challenges you face so we can best respond to your unique requirements. You’ll be working with a Key Account Manager and location team who can draw from our 5 states of talent, resources and TLC Solutions to accomplish your goals. Our concern for your satisfaction doesn’t end with the sale. We’re with you for the long haul, and if a requirement arises that we’re not able to fulfill, we’ll refer you to an appropriate resource, even if it’s our competitor.

Responsiveness. Our goal is to eliminate hassles and make achieving success a whole lot easier for you. To start, PP&S assures you won’t have to repeat your situation over and over when contacting us. Through our CRM system, your Key Account Manager keeps all members of your team – from Customer Care, engineering and repair services, to your General Manager – apprised of exactly what you need and where we are in the process of fulfilling that need. Our team approach, core services hubs and Quality Management System support incredibly quick turnaround on inquiries, quotations and repair mobilization – first time, every time.

PP&S business units are strategically located to respond at your facility within hours if needed, no matter where you are in our 5-state service area. And with same-day shipping from our $1.5 million inventory, your critical equipment and parts will arrive in days, rather than weeks.

Trust matters. At PP&S, we recognize the trust you place in us with each and every order. We work hard to earn and maintain that trust – not just by offering the highest quality products and services – but through honesty, integrity and consistency in all our business dealings. And our certifications in ISO 9001:2015, ISN® and Six Sigma 6S Implementation all demonstrate our commitment to high standards and exceeding your expectations.

We invite you to experience PP&S. Contact us – we’d like to get to know you.

PP&S Brand Promises

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